| Provider Center |
Register to use
our free, Web-online tool to:
- Verify patient coverage, benefit types and eligibility effective dates
- View patient benefit information, including office visit copayments
- View the status of your submitted claims and payment information
- Search for and view payment vouchers by provider name, voucher number or check number
|
Hours: 7 a.m. – 5 p.m. |
Technical
support:
Phone: 1
(888) 427-0470 |
Provider Customer Service
|
| Provider Services
Division |
| Provider Services |
Phone: 1 (800) 562-2156 |
| Provider Services
Feedback |
Provide anonymous feedback online or contact a provider consultant for your organization or specialty:
Complete the Provider Information Update Form when:
- A provider leaves or joins your clinic or practice
- You have a change to your organization's address, phone number, tax identification or National Provider Identifier number
The form can easily be submitted online or printed and faxed. |
Administrative Service Only (ASO)
|
Hours: 7 a.m. – 5 p.m. |
Phone: 1
(866) 227-0913
|
|
Hours: 7 a.m. – 8 p.m.
Monday through Wednesday and Friday (Thursday
9 a.m. – 8 p.m.) |
Phone: 1
(877) 508-7362
|
| Annual Wellness Visit Program |
|
Medical Products: Asuris EmbarkSM and VantageSM (Core Group)
Dental Products: AspireSM, EnhanceSM
|
Hours: 6 a.m. – 6 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m.
– 8 p.m.) |
Phone: 1
(888) 349-6558
Interactive
Voice Response (IVR) available |
Asuris EmergeSM Individual
and Family Products (Core Individual)
|
Hours: 6 a.m. – 6 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m.
– 8 p.m.) |
Phone: 1
(888) 890-7413
Interactive
Voice Response (IVR) available |
Asuris Pledge Medigap Products
|
Hours: 6 a.m. – 6 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m.– 8 p.m.) |
Phone: 1
(888) 320-9413
Interactive
Voice Response (IVR) available |
| HSA Healthplan 2.0SM |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. – 6 p.m.) |
Phone: 1
(888) 849-0464
Interactive
Voice Response (IVR) available
|
| Asuris Voluntary Dental Products |
| Hours: 8 a.m. – 5 p.m. Pacific Time, Monday through Friday |
| Phone: |
1 (888) 849-4743 |
Mail claims to:
P.O. Box 1271, MS E3A
Portland, OR 97207-1271 |
|
| Electronic Transactions |
| Asuris EDI Support Center |
|
| Other Asuris Products |
Hours: 6 a.m. – 6 p.m. (PT), Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m. (PT). |
For patients on other Asuris products, please call the Core Group or Core Individual phone numbers listed above. |
Fraud and Abuse |
| Hotline |
Phone: 1 (800) 434-2277 |
| Other |
| Asuris Employee Claims |
| Phone: |
1
(800) 517-5757 |
| Fax: |
1 (206) 287-5468 |
|
| Behavioral Health |
| Phone: |
1
(800 780-7881 |
| Fax: |
1 (800) 331-3505 |
|
| Healthy Options |
| Phone: |
1
(866) 240-9560 |
| Fax: |
(253) 573-3253 |
|
Pharmacy Services
| General
inquiries: |
| |
|
| Pharmacy
Prior Authorization: |
| |
|
| Phone: |
1
(800) 732-9157 |
| |
|
| Fax: |
1 (800) 884-1053 |
| Fax: |
Medicare Part D |
| |
1 (888) 335-3016 |
|
TriWest/TRICARE |
|
| TRICARE Management Activity |
www.tricare.osd.mil |
| Mailing Addresses |
| Submit Claims |
Asuris Northwest Health
P.O. Box 30271
Salt Lake City UT 84130-0271 |
| General Correspondence |
Asuris Northwest Health
P.O. Box 21267
Seattle WA 98111-3267 |
| Holiday Closure Schedule |
Our offices will be closed for the following holidays:
| 2012 |
| New Year's Day |
Monday |
January 2 |
| President's Day |
Monday |
February 20 |
| Memorial Day |
Monday |
May 28 |
| Independence Day |
Wednesday |
July 4 |
| Labor Day |
Monday |
September 3 |
| Thanksgiving |
Thursday and Friday |
November 22-23 |
| Christmas |
Monday and Tuesday |
December 24-25 |
|
